Returns and Refunds Policy for Ko-fi Membership Tiers

Returns and Refunds Policy for Ko-fi Membership Tiers

Thank you for supporting me through Ko-fi. By joining a membership tier or making a payment, you agree to the terms outlined below.

1. Who Handles Refunds

All payments on Ko-fi are processed directly through PayPal or Stripe and are received by me, the creator. Ko-fi does not issue refunds on my behalf. Any refund requests must be made directly to me.

2. Refund Eligibility

Membership / Tier Payments

  • Refund requests must be made within 7 days of the original payment date.
  • No refunds will be issued after 7 days under any circumstances.
  • Refunds are not guaranteed and are reviewed on a case-by-case basis.
  • Refunds will not be provided if tier benefits, digital content, or member-only access have already been delivered or used.

One-Time Support / Tips

  • One-time support payments and tips are non-refundable.
  • If a payment was made in error (such as a duplicate transaction), you may contact me and I will review the request.

3. How to Request a Refund

To request a refund, please contact me via Ko-fi Direct Message or email at ortolanaa.store@gmail.com and include:

  • Your Ko-fi username
  • Date of payment
  • Reason for the refund request

I will respond within 5 business days.

4. How Refunds Are Issued

  • Approved refunds are processed through the original payment method (PayPal or Stripe).
  • It may take 5–10 business days for the refunded amount to appear in your account, depending on your payment provider.
  • Refunds are typically issued as full refunds. Partial refunds may be handled directly through PayPal or Stripe when applicable.

5. After a Refund

  • Access to tier benefits, exclusive content, and member-only perks may be revoked immediately upon refund approval.
  • Refunding a payment does not automatically cancel an ongoing subscription unless stated otherwise.

6. Policy Updates

I reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be communicated via my Ko-fi page or tier descriptions. Continued support after policy updates constitutes acceptance of the revised terms.

7. Contact and Disputes

If you are unable to reach me or your concern is not resolved, you may contact your payment provider (PayPal or your card issuer) within their dispute timeframe. If you wish to initiate a refund or have any inquiries, please reach out to ortolanaa.store@gmail.com

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