Shipping policy
Shipping Policy
Last updated: January 2026
This Shipping Policy explains how orders from ortolanaa.store are processed and delivered. We use print-on-demand fulfillment partners, primarily Printful and Wooacry, to produce and ship our products.
Please note that all physical items are made to order.
EU Shipping Policy
This section applies to customers located in the European Union (EU).
Order Processing Time
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All items are made to order
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Production typically takes 2–7 business days before shipping
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Orders cannot be changed or cancelled once production has started
Processing times may vary during peak seasons or promotional periods.
Shipping Times (EU)
Estimated delivery times after production:
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Within the EU: 3–10 business days
Shipping times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, or high demand.
Shipping Costs
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Shipping fees are calculated at checkout
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Costs vary depending on destination, product type, and order size
Any applicable VAT or customs fees are determined by local regulations and may be included at checkout or charged upon delivery, depending on your country.
Customs, VAT & Import Fees (EU)
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VAT is applied in accordance with EU regulations
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We are not responsible for delays caused by customs authorities
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Any additional customs-related delays are outside our control
Delivery Issues (EU)
If your order arrives damaged, defective, or incorrect, please refer to our EU Returns & Refunds Policy and contact us within 30 days of delivery.
If your package is marked as delivered but not received, contact your local carrier first, then reach out to us for assistance.
International Shipping Policy (Rest of the World)
This section applies to customers outside the European Union.
Order Processing Time
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All products are made to order
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Production usually takes 2–7 business days
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Orders cannot be modified or cancelled once production begins
Shipping Times (International)
Estimated delivery times after production:
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United States & Canada: 5–12 business days
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Asia-Pacific: 7–20 business days
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Rest of the World: 10–30 business days
Shipping times are estimates and may vary due to customs inspections, carrier delays, or local delivery conditions.
Shipping Costs
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Shipping fees are calculated at checkout
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Rates vary depending on destination and product type
Customs, Duties & Taxes (International)
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International orders may be subject to customs duties, taxes, or import fees
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These charges are the responsibility of the customer
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We do not have control over these fees and cannot predict their amount
Refused packages due to unpaid customs fees may not be eligible for a refund.
Lost or Delayed Packages
If your package appears delayed:
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Check the tracking information provided
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Contact your local postal service or carrier
If a package is confirmed lost in transit, contact us within 30 days of the estimated delivery date so we can assist with a claim through our fulfillment partner.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate at checkout.
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We are not responsible for packages lost due to incorrect or incomplete addresses
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Reshipping fees may apply if an order is returned to the fulfillment facility
Contact Information
If you have questions about shipping or need help with an order, please contact:
Email: ortolanaa.store@gmail.com
Thank you for supporting independent, made-to-order art through Ortolanaa 💖